Question 1

What is IléHQ?

Accepted Answer

IléHQ is an AI-powered property management platform that helps shortlet hosts and property managers automate guest communications, manage bookings, and handle maintenance requests through WhatsApp and other channels.

Question 2

Who is IléHQ for?

Accepted Answer

IléHQ is designed for: (1) Airbnb/shortlet hosts who want to automate guest inquiries and booking management, (2) Property managers handling long-term residential rentals, and (3) Anyone managing both short-term and long-term properties.

Question 3

How do I get started?

Accepted Answer

Sign up for a free account, connect your WhatsApp Business number, add your properties, and you're ready to go. Our onboarding wizard guides you through the setup process in under 5 minutes.

Question 4

Do I need technical knowledge to use IléHQ?

Accepted Answer

No! IléHQ is designed to be user-friendly. If you can use WhatsApp and send emails, you can use IléHQ. Our AI handles the complex parts automatically.

Question 5

How does the WhatsApp integration work?

Accepted Answer

When guests message your WhatsApp Business number, our AI reads and understands their message, then responds automatically with relevant information about availability, pricing, check-in instructions, etc. You can review and approve AI responses before they're sent, or let them go automatically.

Question 6

Can the AI handle booking inquiries?

Accepted Answer

Yes! Our AI can check availability, provide pricing, answer common questions about amenities and check-in procedures, and guide guests through the booking process. For shortlet hosts, this means never missing a booking inquiry.

Question 7

What if the AI doesn't know the answer?

Accepted Answer

If the AI is unsure, it will politely tell the guest that a human will respond shortly and notify you immediately. You always have full control and can take over any conversation.

Question 8

Can I customize the AI responses?

Accepted Answer

Absolutely! You can set custom check-in instructions, house rules, pricing information, and response templates. The AI uses your property settings and preferences to generate personalized responses.

Question 9

Is there a free plan?

Accepted Answer

Yes! Our Starter plan is completely free and includes up to 2 properties, 50 AI messages per month, and basic booking management. It's perfect for hosts just getting started.

Question 10

What currencies do you accept?

Accepted Answer

We accept Nigerian Naira (NGN) via Paystack and US Dollars (USD) via Stripe. Your billing currency is automatically selected based on your account settings.

Question 11

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll retain access to premium features until the end of your billing period. Your data remains accessible even after downgrading.

Question 12

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on annual plans. Monthly plans are non-refundable but you can cancel anytime.

Question 13

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption (TLS) for all data in transit, encrypt sensitive data at rest, and follow security best practices. We never sell your data to third parties.

Question 14

Where is my data stored?

Accepted Answer

Your data is stored on secure servers in data centers that comply with international security standards. We use reputable cloud providers with SOC 2 compliance.

Question 15

Can I export my data?

Accepted Answer

Yes, you can export all your data at any time from your account settings. This includes properties, bookings, messages, and guest information.

Question 16

Do you comply with GDPR and NDPR?

Accepted Answer

Yes, we comply with both GDPR (EU) and NDPR (Nigeria) data protection regulations. You can read our full Privacy Policy for details on how we handle your data.

Question 17

Can I manage multiple properties?

Accepted Answer

Yes! Depending on your plan, you can manage anywhere from 2 to unlimited properties. All properties are accessible from a single dashboard with easy switching between them.

Question 18

Does IléHQ integrate with Airbnb or Booking.com?

Accepted Answer

Currently, IléHQ works alongside your existing listings. You continue to receive bookings on Airbnb/Booking.com, and IléHQ helps you manage guest communications via WhatsApp. Direct API integrations are on our roadmap.

Question 19

Can I use IléHQ for long-term rentals?

Accepted Answer

Yes! IléHQ supports both shortlet (short-term) and long-term property management. For long-term rentals, we offer maintenance ticket management, tenant communications, and vendor dispatch.

Question 20

What happens if I lose internet connection?

Accepted Answer

The platform is cloud-based, so you need internet access to use the dashboard. However, our AI continues to respond to WhatsApp messages even if you're offline, ensuring guests always get a response.

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