Your Privacy,
Protected.

IléHQ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Property Information: Property addresses, unit details, pricing, and availability
• Communication Data: Messages sent through our WhatsApp integration, SMS, or portal
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Booking Data: Guest information, check-in/out dates, and booking preferences

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, and time spent on the platform
• Cookies: Session cookies and analytics cookies (see our Cookie Policy)

We use the information we collect for the following purposes:

• Provide and maintain our property management services
• Process bookings and facilitate communication between hosts and guests
• Send service-related notifications (booking confirmations, maintenance updates)
• Improve our AI-powered features and triage system using aggregated, anonymized data
• Respond to customer support inquiries
• Send marketing communications (with your consent, which you can withdraw at any time)
• Comply with legal obligations

Our platform uses artificial intelligence to:

• Automatically categorize and prioritize maintenance requests
• Respond to common booking inquiries via WhatsApp and SMS
• Generate suggested responses for property managers
• Detect urgent issues requiring immediate attention

AI processing is performed using industry-standard security practices. We do not use your personal data to train AI models shared with third parties.

We may share your information with:

• Service Providers: Companies that help us operate (hosting, payment processing, communication services like Twilio)
• Property Parties: Relevant information shared between hosts, guests, and vendors for booking and maintenance purposes
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with optional two-factor authentication
• Regular security audits and vulnerability assessments
• Access controls and employee training

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal data within 30 days, except for data we are legally required to retain.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@ilehq.com.

For users in Nigeria, we comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act 2023. This includes obtaining appropriate consent for data processing and ensuring adequate protection for cross-border data transfers.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact our privacy team at privacy@ilehq.com.